SHIPPING POLICY
We are currently offering a flat rate for Front Door Delivery Service, that is calculated based on the average weight, dimensions, and major destination of the items we offer. Payment for shipping will be collected with your order. If you need “White Glove Delivery Service*” we charge more depending on the complexity of the delivery (Stairs, Elevators, etc.)
Front Door Delivery Service means delivered to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4-hour delivery window. On occasion, the Front Door Delivery service will only have a one-person delivery team, so it is recommended to have 1 or more people to help you with certain Front Door Delivery orders. You will be responsible for unpacking, debris removal, and all applicable assembly.
White Glove Delivery Service means delivered inside your home/office. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging and assembly when necessary.
Please contact us at contact@damaidecor.com with the details of where product should be delivered so we can provide you with a cost estimate.
Estimated Time of Arrival
The lead-time for product arrival is between 5 to 15 days after your order is finalized and it varies depending on the final destination’s zip code.
Delivery Coverage
We deliver to the US Continental only. For Hawaii, Puerto Rico and Alaska we can provide a separate quote.
Change of Delivery Address
Change of delivery address can be done only if order has not been shipped yet.
Items out of Stock
If an item you are interested in is out of stock, please contact us and we can discuss pre-order or reservation for the next products arrival in our warehouses. We have new arrivals quite often.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Shipping Disclaimer
The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item’s destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. which may cause a delivery problem. Any item refused due to not fitting into the home or space the item was intended for will incur return shipping charges. Any item refused because the customer does not like it will incur return shipping charges.
If the customer is not home at the time of a furniture delivery or the customer cancels/reschedules a delivery less than 48 hours before the scheduled delivery, additional shipping charges will be incurred for re-delivery. If the delivery is moved out further than 1 week from the offered date, storage fees will apply. All re-delivery and storage fees are the responsibility of the customer.
RETURN POLICY
Standard Returns Process
Damai Decor wants you to be 100% satisfied with your purchase. You may return merchandise purchased at Damai Décor website if it meets the criteria below. Refunds will be credited to the same method of payment used for the original purchase:
- 5-day returning period: We need to be notified within five days from the date merchandise was received
- All shipping charges are non-refundable, and customer is responsible for the return shipping costs
- A 20% re-stocking fee will be charged
- All returned merchandise must be in “like new” condition and properly packed.
- Proof of purchase is required and return authorization must be obtained prior to return of shipment.
- An order cannot be cancelled once it has shipped. If you decide to cancel your order after shipment, our standard return policy will apply.
- Please contact us via email at contact@damaidecor.comfor assistance in returning the merchandise.
- Upon receipt and inspection of the returned merchandise, we will issue the refund within 4-5 business days. The return shipping cost and re-stocking fee will be deducted from your total refund amount.
Damaged Items Returns Process
We inspect all furniture pieces before shipment. Freight damage on rare occasions may occur in transit.
Please follow the procedures below:
- Inspect your shipment before the driver leaves.
- If you suspect hidden damages, open the packaging and check the condition of the merchandise.
- If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.
- Be prepared to provide proof of damages with photographic documentation of the damaged package and merchandise.
- All damages need to be reported within 48 hours of delivery. Please email us at contact@damaidecor.com with your Order # in the subject line.
- Please report the issue within the timeframe listed above and you can choose to receive a replacement or a refund.
- We will schedule a return pickup via a specialized furniture shipping company.
- Upon receipt and inspection of the returned merchandise, we will issue a refund within 4-5 business days.
- Please note that our products are handmade and are basically a “piece of nature” with some natural scratches and irregular rustic shapes. If after inspection of returned merchandise, we conclude that the item is not qualified as damaged our standard return policy will apply.